Job Description:
Ensure enterprise clients achieve measurable outcomes with our platform through onboarding, training, and strategic guidance. You'll be the trusted advisor for our most valuable accounts.
From day one, you'll work closely with cross-functional teams in a fast-paced, collaborative environment where your contributions directly shape the product and customer experience.
Key Responsibilities:
- Onboard and train new enterprise clients on the platform
- Develop and execute customer success plans with measurable KPIs
- Conduct quarterly business reviews with client stakeholders
- Identify upsell and expansion opportunities within accounts
- Act as the voice of the customer internally to product and engineering
Requirements:
- 3+ years in customer success or account management for SaaS
- Experience managing enterprise accounts with $100K+ ARR
- Strong analytical skills and comfort with CX metrics
- Excellent communication and relationship-building skills
- Experience in CX, contact center, or related technology is preferred
What We Offer:
- Work with leading enterprises across MEA and APAC
- Direct impact on customer retention and growth
- Competitive salary with performance bonuses
- Professional development opportunities
- Flexible working arrangements
Salary
Competitive
Looking for full‑time
or part‑time roles?
This is the right place.
Explore More Positions
Product Designer
We're looking for a creative and detail-oriented Product Designer to join our team. You'll be responsible for designing intuitive, user-centered digital experiences across web and mobile platforms for our AI-native CX platform.
Full Stack Developer
Build and scale our AI-native platform using modern frameworks, microservices architecture, and cloud infrastructure. You'll work on high-impact features that serve thousands of enterprise users.